How to give a bad review online, and help a business improve.

Have you ever encountered a horrendous experience with a car rental agency and witnessed a miraculous turnaround the moment you posted a review on Google? Let me delve into my recent ordeal with National Car Rental in Oklahoma.

Usually, I opt for 30-day rentals due to my job with a government agency. This time, I booked with National Car Rental via my agency’s travel service, getting the estimated charges for the upcoming month as about $1500. That was fine with me. I rented and prepared to do my 30-day stint helping with duties in the agency.

Upon landing in Oklahoma City for my government assignment, I stayed at a Residence Inn. The hotel experience was remarkable, marked by a peculiar sight — a man casually walking his pet squirrel. An unforgettable moment amidst the chaos.

As my rental period concluded, I needed an additional two days, which National Car Rental agreed to without fuss.

I concluded my business and prepared to return home to relax a bit. However, upon returning home and reviewing the bill, shock struck. A staggering charge of $1,288 for those extra two days! The disbelief turned into frustration and anger There was no way my boss would approve such an exorbitant fee.

Attempting to dispute the charge with the agency proved futile. A deadlock. The looming financial burden clashed with my attempts to unwind before embarking on yet another demanding month of my 100% travel job.